Terms of Service

Last Updated: September 4, 2026

This website is operated by Azalora, a trading name operated by JvHEcom, a sole proprietorship registered in the Netherlands.

Throughout the Site, the terms "Azalora," "we," "us," and "our" refer to Azalora and JvHEcom, as applicable.

Azalora offers this website, azalora.com (the "Site"), including all information, tools, products, and services available through the Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or made available through the Site.

These Terms apply to all users of the Site, including browsers, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our Site. By accessing or using any part of the Site, you agree to these Terms. If you do not agree with these Terms, you should not use the Site or Services.

Our store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products and Services to you.

Section 1 – Business Information

The Site and Services are operated by:

Store Name: Azalora
Company Name: JvHEcom
Chamber of Commerce Number: 97908282
VAT Number: NL005297557B82
Business Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands
Email: info@azalora.com
Phone: +1 (914) 429-4309

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET
Saturday: 10:00 AM – 2:00 PM ET
Sunday: Closed

We aim to respond to inquiries within 24 hours.

Section 2 – Online Store Terms

By using our Site or purchasing from us, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have the consent of a parent or legal guardian where required.

You may not use our products, Site, or Services for any illegal or unauthorized purpose. You may not violate any applicable local, state, federal, national, or international laws or regulations, including intellectual property and copyright laws.

You must not transmit viruses, worms, malware, malicious code, or other destructive technologies through the Site.

A material breach of these Terms may result in suspension or termination of your access to the Services.

Section 3 – General Conditions

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, abuse, pricing errors, product unavailability, violations of these Terms, or applicable legal requirements.

Your information may be transferred across networks and may undergo technical changes necessary to conform to the requirements of connecting networks or devices.

Payment information is transmitted using encrypted connections and processed through secure third-party payment providers.

Our collection and processing of personal information is further described in our Privacy Policy.

Section 4 – Accuracy, Completeness and Timeliness of Information

We make reasonable efforts to ensure that information presented on our Site is accurate and current.

However, general information made available on the Site may occasionally contain errors, omissions, or outdated information.

Product descriptions, prices, availability, promotions, shipping information, and other material purchase information will be presented as accurately as reasonably possible.

We reserve the right to correct errors or update information where necessary, subject to applicable law and without affecting rights already acquired by consumers.

Section 5 – Prices and Modifications to the Service

Product prices are displayed on the Site before you complete your purchase.

Prices may change from time to time. A price change will not retroactively affect an order that we have already accepted, except where permitted by applicable law or where there has been an obvious pricing error.

We may modify, suspend, or discontinue all or part of the Service where reasonably necessary.

Any applicable charges will be disclosed before you submit your order.

Azalora provides free standard shipping on all orders delivered within the United States.

Section 6 – Products and Services

Certain products or Services may be available exclusively online through the Site and may have limited quantities.

We make reasonable efforts to accurately display and describe our products, including their colors, images, materials, sizes, characteristics, and other relevant information.

However, colors may appear differently depending on your device, screen settings, lighting, and display.

Product measurements may also vary slightly where reasonably expected due to manufacturing or measurement methods.

We reserve the right to limit the sale of products or Services to particular persons or geographic regions where reasonably necessary or legally required.

Product availability is subject to change.

Returns and refunds are governed by our Return & Refund Policy.

Section 7 – Orders and Purchase Terms

When you place an order through Azalora, you agree to provide current, complete, and accurate information necessary to process the transaction and deliver your order.

After an order is placed, you may receive an order confirmation at the email address provided during checkout.

We reserve the right to reject or cancel an order where reasonably necessary, including because of:

suspected fraud or unauthorized payment;
inaccurate customer or payment information;
product unavailability;
an obvious pricing or listing error;
restrictions imposed by law;
suspected resale or abusive purchasing activity; or
inability to deliver the order to the provided address.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

If we need to contact you about an order, we may use the email address, telephone number, billing information, or other contact information you provided at checkout.

Section 8 – Billing and Payment Information

You agree to provide current, complete, and accurate purchase and billing information.

Available payment methods are displayed during checkout.

Payments are processed through third-party payment providers. Azalora generally does not receive or store your complete payment card number.

You authorize us and our payment providers to charge the payment method you select for the total amount displayed and agreed to during checkout.

Additional information regarding payments may be found in our Payment Policy.

Section 9 – Shipping and Delivery

Azalora currently serves customers within the United States.

We provide free standard shipping on all orders delivered within the United States.

Estimated processing and delivery timeframes are described in our Shipping Policy and may also be displayed during checkout.

Delivery estimates are estimates rather than guarantees unless we expressly state otherwise.

We will make reasonable efforts to fulfill and deliver orders within the communicated timeframe.

Customers are responsible for providing an accurate and complete delivery address.

Please review our Shipping Policy for further information regarding processing, delivery, tracking, and shipping.

Section 10 – Returns, Refunds and Exchanges

Eligible products may be returned within 30 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

We accept eligible returns for defective and non-defective products, including qualifying change-of-mind returns.

For non-defective returns, including change of mind, incorrect size selection, fit, color preference, or products that do not meet your expectations, the customer is responsible for return shipping costs.

For items that arrive damaged, defective, or incorrect due to our error, Azalora will cover the reasonable return shipping costs.

Approved refunds are issued to the original payment method after the returned product has been received and inspected. We process approved refunds within 5 business days after receipt and inspection.

We do not currently process direct exchanges. Customers wishing to obtain a different item, size, or color should return the eligible original item for a refund and place a new order.

The complete conditions and procedures are set out in our Return & Refund Policy, which forms part of these Terms.

Section 11 – Order Cancellations

If you wish to cancel your order, contact info@azalora.com as soon as possible.

We recommend submitting cancellation requests within 1 hour of order confirmation.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

If an order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

Section 12 – Optional Tools

We may provide access to tools, integrations, or functionality supplied by third parties.

We do not necessarily control these third-party tools and cannot guarantee their continued availability.

Your use of third-party tools may also be subject to the terms and privacy policies of the relevant third-party provider.

We are not responsible for third-party tools to the extent permitted by applicable law, except where liability cannot legally be excluded.

Section 13 – Third-Party Links

Certain content, products, or Services available through our Site may contain links to third-party websites.

Third-party websites are operated independently from Azalora. We are not responsible for their content, accuracy, availability, privacy practices, or terms.

You should review the applicable policies and terms of third-party websites before entering into transactions with them or providing personal information.

Section 14 – User Comments, Reviews, Feedback and Submissions

If you voluntarily submit reviews, comments, suggestions, ideas, photographs, feedback, or other materials to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that material for legitimate business purposes, subject to applicable law.

You represent that you have the necessary rights to submit such content.

You may not submit content that:

violates another person's intellectual property or privacy rights;
contains unlawful, defamatory, abusive, or obscene material;
contains malicious software;
is fraudulent or misleading; or
otherwise violates applicable law.

Nothing in this section permits us to use personal information in a manner inconsistent with our Privacy Policy or applicable privacy law.

Section 15 – Personal Information

Your submission and our processing of personal information through the Site are governed by our Privacy Policy.

We take reasonable measures to protect personal information and process it in accordance with applicable privacy and data protection requirements.

Questions or requests concerning your personal information can be sent to info@azalora.com.

Section 16 – Errors, Inaccuracies and Omissions

Occasionally, information on the Site may contain typographical errors, inaccuracies, or omissions relating to matters such as:

product descriptions;
prices;
promotions;
offers;
product availability;
shipping information; or
delivery estimates.

We reserve the right to correct errors, inaccuracies, or omissions and update information where reasonably necessary.

If an error materially affects an order you have already placed, we will handle the matter in accordance with applicable law and, where appropriate, contact you before proceeding or provide a refund if the order is canceled.

Section 17 – Prohibited Uses

You may not use the Site or its content:

for unlawful purposes;
to encourage others to commit unlawful acts;
to violate applicable laws or regulations;
to infringe our intellectual property rights or those of others;
to harass, abuse, threaten, discriminate against, or harm another person;
to submit false or misleading information;
to transmit viruses, malware, or other malicious code;
to collect or track personal information unlawfully;
to spam, phish, scrape, crawl, or otherwise misuse the Site;
to interfere with the security or operation of the Site; or
to circumvent security features of the Service.

We may suspend or terminate access to the Services for material violations of this section.

Section 18 – Intellectual Property

Unless otherwise stated, the content made available through the Site, including text, graphics, logos, branding, photographs, designs, product presentation, and software, is owned by or licensed to Azalora/JvHEcom and is protected by applicable intellectual property laws.

You may use the Site for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected Site content without permission from the relevant rights holder, except where permitted by law.

Section 19 – Disclaimer of Warranties

We aim to provide an accurate, secure, and reliable Service. However, we cannot guarantee that the Site will always be uninterrupted, error-free, or available.

To the fullest extent permitted by applicable law, the Site and Services are provided on an "as available" basis.

Nothing in these Terms excludes, limits, or overrides any warranty, guarantee, consumer protection, or other legal right that cannot lawfully be excluded or limited.

Products purchased through the Site remain subject to any mandatory consumer protection rights applicable to you.

Section 20 – Limitation of Liability

To the fullest extent permitted by applicable law, Azalora, JvHEcom, and their respective owners, employees, contractors, agents, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Site or Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, or any other liability that cannot legally be excluded or limited.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

Section 21 – Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Azalora and JvHEcom from third-party claims, losses, or reasonable costs arising directly from your unlawful use of the Site, your material breach of these Terms, or your infringement of another person's rights.

This provision does not apply where the claim or loss was caused by Azalora or where indemnification would be prohibited by applicable consumer law.

Section 22 – Severability

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed.

The remaining provisions will continue in full force and effect.

Section 23 – Termination

These Terms remain effective unless terminated by you or us.

You may stop using the Site at any time.

We may suspend or terminate your access to the Service where reasonably necessary, including following a material violation of these Terms or unlawful or fraudulent activity.

Termination does not affect rights, obligations, payments, refunds, liabilities, or claims that arose before termination.

Section 24 – Entire Agreement

These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement between you and us concerning your use of the Site and purchases made through the Site.

Relevant policies include our:

Nothing in these Terms limits mandatory rights provided to consumers under applicable law.

Section 25 – Governing Law

Azalora is operated by JvHEcom, a business established in the Netherlands.

These Terms and our contractual relationship with you are governed by the laws of the Netherlands, without prejudice to any mandatory consumer protection rights that apply to you under the laws of your state or country of residence.

If you are a consumer in the United States, nothing in these Terms deprives you of any non-waivable rights or protections available under applicable federal or state law.

Section 26 – Dispute Resolution

If you have a concern or dispute relating to an order, product, refund, or our Services, please contact us first at info@azalora.com.

Please include your order number, where applicable, and a clear description of the issue.

We will make reasonable efforts to investigate the matter and reach an appropriate resolution. We aim to respond to initial inquiries within 24 hours.

If we cannot resolve the dispute informally, either party may pursue the remedies available under applicable law through a court or other competent dispute-resolution body.

Nothing in these Terms requires a consumer to waive any right to bring a claim before a competent court or exercise another non-waivable legal remedy.

Section 27 – Changes to These Terms

You can review the current version of these Terms at any time on this page.

We may update these Terms from time to time to reflect changes to our Services, business practices, legal obligations, or other operational requirements.

Any revised Terms will be posted on the Site and the "Last Updated" date will be changed accordingly.

Changes will apply prospectively unless applicable law permits or requires otherwise.

Section 28 – Contact Information

Questions regarding these Terms of Service can be directed to:

Store Name: Azalora
Company Name: JvHEcom
Chamber of Commerce Number: 97908282
VAT Number: NL005297557B82
Email: info@azalora.com
Phone: +1 (914) 429-4309
Business Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET
Saturday: 10:00 AM – 2:00 PM ET
Sunday: Closed

We aim to respond to inquiries within 24 hours.