Frequently Asked Questions

Last Updated: September 4, 2026

1. How long does delivery take?
Orders are typically processed within 1–3 business days. After dispatch, estimated delivery times are shown in our Shipping Policy. Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.

2. What is the order cut-off time?
Orders placed before 4:00 PM ET on business days will normally begin processing the same business day. Orders placed after this time, or on weekends or public holidays, will normally begin processing on the next business day.

3. Is shipping free?
Yes. We offer free standard shipping on all orders within the United States.

4. Which courier will deliver my order?
We work with trusted delivery partners. The courier used may vary depending on your location and the fulfillment requirements of your order. Tracking information will be provided once available.

5. Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your tracking information. Please allow some time for the tracking information to become active after receiving your shipping confirmation.

6. Where do you ship to?
We currently ship to customers within the United States. For more information about our shipping destinations, processing times and estimated delivery times, please see our Shipping Policy.

7. What should I do if my order is delayed?
If your order has exceeded the estimated delivery timeframe, please check your tracking information first. If you still require assistance, contact us at info@azalora.com with your order number.

8. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at info@azalora.com. We will do our best to accommodate your request. However, if your order has already been processed or dispatched, cancellation before delivery may no longer be possible. You may still be eligible to return your order in accordance with our Return & Refund Policy.

9. What should I do if I receive a damaged, defective or incorrect item?
Please contact us at info@azalora.com as soon as possible and include your order number, a description of the issue and, where helpful, clear photographs. We will review the issue and arrange an appropriate solution. For damaged, defective or incorrect items, Azalora covers the applicable return shipping costs.

10. What is your return policy?
Azalora offers a 30-day return period beginning on the date your order is delivered. Eligible items may be returned in accordance with the conditions set out in our Return & Refund Policy.

For non-defective returns, including returns due to a change of mind or buyer's remorse, the customer is responsible for the applicable return shipping costs. If an item arrives damaged, defective or incorrect, Azalora will cover the applicable return shipping costs.

Please review our Return & Refund Policy for the complete conditions and return instructions.

11. Do you have any questions?
Our customer support team is happy to help. You can contact us at info@azalora.com or through our Contact page.

Our customer service hours are:

Monday–Friday: 9:00 AM–5:00 PM ET
Saturday: 10:00 AM–2:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24 hours.